HelpDesk vs Zendesk Suite

USD 29.00/month

USD 55.00/month

• Ease of Use

  4.7 (59)

• Features & Functionality

  4.3 (59)

• Customer Service

  4.6 (59)

• Value for Money

  4.4 (59)

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• Ease of Use

  4.3 (3,805)

• Features & Functionality

  4.4 (3,805)

• Customer Service

  4.3 (3,805)

• Value for Money

  4.2 (3,805)

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From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

• Automated Routing
• Batch Communications
• Dashboard
• Email Templates
• Forms Management
• Help Desk Management
• Issue Tracking
• Quality Assurance
• Support Ticket Tracking
• Video Support

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• Automated Routing
• Batch Communications
• Dashboard
• Email Templates
• Forms Management
• Help Desk Management
• Issue Tracking
• Quality Assurance
• Support Ticket Tracking
• Video Support

See all features

• Cloud-based
• On-premises

• Cloud-based
• On-premises

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat