---
description: Compare HelpDesk vs Dynamics 365 Customer Voice to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpDesk vs Dynamics 365 Customer Voice Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [HelpDesk \<span\>vs\</span\> Dynamics 365 Customer Voice](https://www.capterra.com.au/compare/185973/1029325/helpdesk/vs/microsoft-dynamics-365-customer-voice)

# Compare HelpDesk vs Dynamics 365 Customer Voice

Canonical: https://www.capterra.com.au/compare/185973/1029325/helpdesk/vs/microsoft-dynamics-365-customer-voice

> Detailed comparison between HelpDesk and Dynamics 365 Customer Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpDesk | Dynamics 365 Customer Voice |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 180 | 0 |
| **Starting Price** | USD 29.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based | Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### HelpDesk

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

### Dynamics 365 Customer Voice

Microsoft Dynamics 365 Customer Voice is designed for companies in different segments that wish to access detailed customer feedback on their products and services in order to offer even better experi

## Key features

### HelpDesk

- AI/Machine Learning
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Engagement Tracking
- Feedback Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Monitoring
- Performance Metrics
- Project Management
- Projections
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Video Support

### Dynamics 365 Customer Voice

- Feedback Management
- Performance Metrics
- Survey/Poll Management

## Links

- [View HelpDesk Profile](https://www.capterra.com.au/software/185973/helpdesk)
- [View Dynamics 365 Customer Voice Profile](https://www.capterra.com.au/software/1029325/microsoft-dynamics-365-customer-voice)
- [View Original Comparison](https://www.capterra.com.au/compare/185973/1029325/helpdesk/vs/microsoft-dynamics-365-customer-voice)

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