---
description: Compare Zoho Assist vs Freshdesk Omni to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Assist vs Freshdesk Omni Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Zoho Assist \<span\>vs\</span\> Freshdesk Omni](https://www.capterra.com.au/compare/181775/1052970/zoho-assist/vs/Freshdesk-Omni)

# Compare Zoho Assist vs Freshdesk Omni

Canonical: https://www.capterra.com.au/compare/181775/1052970/zoho-assist/vs/Freshdesk-Omni

> Detailed comparison between Zoho Assist and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Assist | Freshdesk Omni |
| **Overall rating** | 4.7/5 | 3.6/5 |
| **Total Reviews** | 1374 | 5 |
| **Starting Price** | INR 480.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Zoho Assist

Outsourced IT \&amp; MSP Support, IT Support, Customer Help Desks.

### Freshdesk Omni

Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.

## Key features

### Zoho Assist

- API
- Access Controls/Permissions
- Alerts/Notifications
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations

### Freshdesk Omni

- API
- Access Controls/Permissions
- Alerts/Notifications
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Third-Party Integrations

## Links

- [View Zoho Assist Profile](https://www.capterra.com.au/software/181775/zoho-assist)
- [View Freshdesk Omni Profile](https://www.capterra.com.au/software/1052970/Freshdesk-Omni)
- [View Original Comparison](https://www.capterra.com.au/compare/181775/1052970/zoho-assist/vs/Freshdesk-Omni)

-----

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