15 years helping Australian businesses
choose better software
Malcolm! vs Zoho Desk
Starting Price
GBP 36.00/month
USD 14.00/month
Ratings
Overall
4.9 (33)Overall
4.5 (2,141)Best for
Malcolm! can be used by one person micro businesses through SME's to Enterprise.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Features
- Customisable Branding
- Forms Management
- Full Text Search
- Knowledge Base Management
- Real Time Data
- Search/Filter
- Single Sign On
- Tagging
- Third-Party Integrations
- Widgets
- Customisable Branding
- Forms Management
- Full Text Search
- Knowledge Base Management
- Real Time Data
- Search/Filter
- Single Sign On
- Tagging
- Third-Party Integrations
- Widgets
Deployment
- Cloud-based
- On-premises
- Cloud-based
- On-premises
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat