---
description: Compare Viber vs Wati to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Viber vs Wati Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber \<span\>vs\</span\> Wati](https://www.capterra.com.au/compare/180348/204314/viber/vs/wati)

# Compare Viber vs Wati

Canonical: https://www.capterra.com.au/compare/180348/204314/viber/vs/wati

> Detailed comparison between Viber and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Viber | Wati |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4058 | 202 |
| **Starting Price** | - | USD 59.00 |
| **Free Trial** | - | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Not Offered | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

### Wati

End-to-end WhatsApp API solution for mid-market \&amp; enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.

## Key features

### Viber

- API
- Chat/Messaging
- Communication Management
- Interaction Tracking
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Personalization
- Reporting/Analytics
- Video Support

### Wati

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customer Service Analytics
- Dashboard
- Interaction Tracking
- Lead Management
- Live Chat
- Natural Language Processing
- Reporting/Analytics
- Segmentation
- Support Ticket Management

## Links

- [View Viber Profile](https://www.capterra.com.au/software/180348/viber)
- [View Wati Profile](https://www.capterra.com.au/software/204314/wati)
- [View Original Comparison](https://www.capterra.com.au/compare/180348/204314/viber/vs/wati)

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