---
description: Compare WhatsApp vs Chat Metrics to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WhatsApp vs Chat Metrics Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp \<span\>vs\</span\> Chat Metrics](https://www.capterra.com.au/compare/180345/205136/whatsapp/vs/chat-metrics)

# Compare WhatsApp vs Chat Metrics

Canonical: https://www.capterra.com.au/compare/180345/205136/whatsapp/vs/chat-metrics

> Detailed comparison between WhatsApp and Chat Metrics. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | WhatsApp | Chat Metrics |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 16297 | 14 |
| **Starting Price** | - | USD 21.50 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Not Offered | Live Online, Documentation, Videos |

## Best for

### WhatsApp

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

### Chat Metrics

B2B Companies using their website to generate leads and demos for their sales team to close to paying clients.

## Key features

### WhatsApp

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Mobile Access
- Personalization
- Project Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reminders
- SMS Messaging
- Third-Party Integrations
- Video Conferencing
- Video Support

### Chat Metrics

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- File Sharing
- Lead Capture
- Lead Management
- Live Chat
- Mobile Access
- Real-time Consumer-facing Chat
- SMS Messaging
- Third-Party Integrations

## Links

- [View WhatsApp Profile](https://www.capterra.com.au/software/180345/whatsapp)
- [View Chat Metrics Profile](https://www.capterra.com.au/software/205136/chat-metrics)
- [View Original Comparison](https://www.capterra.com.au/compare/180345/205136/whatsapp/vs/chat-metrics)

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