---
description: Compare WhatsApp vs Viber to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WhatsApp vs Viber Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp \<span\>vs\</span\> Viber](https://www.capterra.com.au/compare/180345/180348/whatsapp/vs/viber)

# Compare WhatsApp vs Viber

Canonical: https://www.capterra.com.au/compare/180345/180348/whatsapp/vs/viber

> Detailed comparison between WhatsApp and Viber. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | WhatsApp | Viber |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 16297 | 4058 |
| **Starting Price** | - | - |
| **Free Trial** | No | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Chat |
| **Training** | Not Offered | Not Offered |

## Best for

### WhatsApp

WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale.

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

## Key features

### WhatsApp

- API
- Batch Communications
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Interaction Tracking
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Project Management
- Real-Time Chat
- Reminders
- Screen Sharing
- Search/Filter
- Video Conferencing
- Video Support

### Viber

- API
- Batch Communications
- Chat/Messaging
- Interaction Tracking
- Interactive Content
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Reporting/Analytics
- Video Support

## Links

- [View WhatsApp Profile](https://www.capterra.com.au/software/180345/whatsapp)
- [View Viber Profile](https://www.capterra.com.au/software/180348/viber)
- [View Original Comparison](https://www.capterra.com.au/compare/180345/180348/whatsapp/vs/viber)

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