---
description: Compare ManageEngine ServiceDesk Plus vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ManageEngine ServiceDesk Plus vs HaloITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> HaloITSM](https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm)

# Compare ManageEngine ServiceDesk Plus vs HaloITSM

Canonical: https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm

> Detailed comparison between ManageEngine ServiceDesk Plus and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ManageEngine ServiceDesk Plus | HaloITSM |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 231 | 44 |
| **Starting Price** | USD 16.00 | GBP 45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Reminders
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Reminders
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus)
- [View HaloITSM Profile](https://www.capterra.com.au/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ManageEngine ServiceDesk Plus vs HaloITSM Comparison - Capterra Australia 2026","description":"Compare ManageEngine ServiceDesk Plus vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm","about":[{"@id":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus#software"},{"@id":"https://www.capterra.com.au/software/200140/haloitsm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15143c8b-e69e-4ac6-b1ef-0da992ab4765.png","url":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/179501/manageengine-service-desk-plus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":231,"ratingValue":4.4},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"HaloITSM","description":"HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.\n\nHaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ab853b12-6384-41bb-8e6b-3dbb71e07ead.png","url":"https://www.capterra.com.au/software/200140/haloitsm","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/200140/haloitsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/31332/incident-management/software","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus vs HaloITSM","position":3,"item":"https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm#breadcrumblist"}]}
</script>