---
description: Compare ManageEngine ServiceDesk Plus vs HaloITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ManageEngine ServiceDesk Plus vs HaloITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> HaloITSM](https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm)

# Compare ManageEngine ServiceDesk Plus vs HaloITSM

Canonical: https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm

> Detailed comparison between ManageEngine ServiceDesk Plus and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ManageEngine ServiceDesk Plus | HaloITSM |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 234 | 44 |
| **Starting Price** | USD 16.00 | GBP 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Reminders
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Mobile Alerts
- Monitoring
- Project Management
- Real-Time Chat
- Reminders
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus)
- [View HaloITSM Profile](https://www.capterra.com.au/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.com.au/compare/179501/200140/manageengine-service-desk-plus/vs/haloitsm)

-----

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