---
description: Compare Lyssna vs PlaybookUX to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Lyssna vs PlaybookUX Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [UX Software](/directory/31036/ux/software) > [Lyssna \<span\>vs\</span\> PlaybookUX](https://www.capterra.com.au/compare/178766/191173/usabilityhub/vs/playbookux)

# Compare Lyssna vs PlaybookUX

Canonical: https://www.capterra.com.au/compare/178766/191173/usabilityhub/vs/playbookux

> Detailed comparison between Lyssna and PlaybookUX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Lyssna | PlaybookUX |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 86 | 7 |
| **Starting Price** | USD 0.00 | USD 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Lyssna

Designed for brands of all sizes, Lyssna is used by designers, marketers, researchers, and product leaders to gain valuable insights and improve customer experiences.

### PlaybookUX

We serve everyone - from SMBs to large enterprises. Our tool is democratizing user feedback since everyone deserves to know what their audience thinks.

## Key features

### Lyssna

- A/B Testing
- Audience Targeting
- Behavior Tracking
- Commenting/Notes
- Customer Segmentation
- Customizable Templates
- Demographic Data
- Email Reminders
- For Mobile
- For Websites
- Geotargeting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Tagging
- Unmoderated Testing
- Video Support
- Visual Analytics

### PlaybookUX

- A/B Testing
- Audience Targeting
- Behavior Tracking
- Commenting/Notes
- Customer Segmentation
- Customizable Templates
- Demographic Data
- Email Reminders
- For Mobile
- For Websites
- Geotargeting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Tagging
- Unmoderated Testing
- Video Support
- Visual Analytics

## Links

- [View Lyssna Profile](https://www.capterra.com.au/software/178766/usabilityhub)
- [View PlaybookUX Profile](https://www.capterra.com.au/software/191173/playbookux)
- [View Original Comparison](https://www.capterra.com.au/compare/178766/191173/usabilityhub/vs/playbookux)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Lyssna vs PlaybookUX Comparison - Capterra Australia 2026","description":"Compare Lyssna vs PlaybookUX to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/178766/191173/usabilityhub/vs/playbookux","about":[{"@id":"https://www.capterra.com.au/software/178766/usabilityhub#software"},{"@id":"https://www.capterra.com.au/software/191173/playbookux#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/178766/191173/usabilityhub/vs/playbookux#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/178766/191173/usabilityhub/vs/playbookux#webpage","publisher":{"@id":"https://www.capterra.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.capterra.com.au/#website"}},{"name":"Lyssna","description":"Lyssna (formerly UsabilityHub) is a user research platform that enables you to test designs with real users to gain audience insights.\n\nIntuitive and easy to use, Lyssna provides fast and actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing, it's cost-effective to access valuable user insights.\n\nOffers a range of powerful testing tools including:\nFive second testing\nFirst click testing\nSurveys\nNavigation testing \nPrototype testing with Figma\nCard Sorting\nTree testing\nPreference testing\n\nKey features include:\nParticipant recruitment: Test with your own users or via a panel of 690,000+ people across 120+ countries and 35+ demographics.\nInterviews: Streamline the entire interview process, from planning to transcription.\nRecordings: Capture participant audio, screen, and/or camera during unmoderated tests.\nLive website testing: See where and why users struggle as they complete key tasks.\nSpaces &amp; Wallets: Centralize research &amp; budgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/25ab47d2-606d-40b4-b0e2-63b912aa9455.png","url":"https://www.capterra.com.au/software/178766/usabilityhub","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/178766/usabilityhub#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":86,"ratingValue":4.6},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"PlaybookUX","description":"PlaybookUX is an all-in-one user research software.\n\nWith PlaybookUX, you can:\n- Conduct research including unmoderated testing, moderated interviews, card sorting, tree testing and surveys\n- Analyze results with an expansive data suite.\n- View transcripts and take notes.\n- Share clips, highlight reels and reports.\n- Invite your team to conduct research with unlimited seats.\n- Track patterns and themes with tags and universal search","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e3aeab2-ab11-4eaf-98e1-240f2c211512.png","url":"https://www.capterra.com.au/software/191173/playbookux","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/191173/playbookux#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":7,"ratingValue":5.0},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"UX Software","position":2,"item":"/directory/31036/ux/software","@type":"ListItem"},{"name":"Lyssna vs PlaybookUX","position":3,"item":"https://www.capterra.com.au/compare/178766/191173/usabilityhub/vs/playbookux","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/178766/191173/usabilityhub/vs/playbookux#breadcrumblist"}]}
</script>