---
description: Compare Virima vs SmartITSM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Virima vs SmartITSM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Network Mapping Software](/directory/30978/network-mapping/software) > [Virima \<span\>vs\</span\> SmartITSM](https://www.capterra.com.au/compare/178220/1045363/virima/vs/smartitsm)

# Compare Virima vs SmartITSM

Canonical: https://www.capterra.com.au/compare/178220/1045363/virima/vs/smartitsm

> Detailed comparison between Virima and SmartITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Virima | SmartITSM |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 15 | 8 |
| **Starting Price** | USD 10,000.00 | EUR 49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Virima

IT operations, asset, service, security, and compliance management teams and application stakeholders in multiple industries, including healthcare, manufacturing, education, and managed services.

### SmartITSM

REALTECH's software is used by customers of various sizes and industries. The flexible solutions can be customized to meet the specific requirements of each company.

## Key features

### Virima

- Access Controls/Permissions
- Approval Workflow
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- License Management
- Monitoring
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Workflow Management

### SmartITSM

- Access Controls/Permissions
- Approval Workflow
- Asset Tracking
- CMDB
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- License Management
- Monitoring
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Workflow Management

## Links

- [View Virima Profile](https://www.capterra.com.au/software/178220/virima)
- [View SmartITSM Profile](https://www.capterra.com.au/software/1045363/smartitsm)
- [View Original Comparison](https://www.capterra.com.au/compare/178220/1045363/virima/vs/smartitsm)

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