---
description: Compare Trengo vs Viber to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Trengo vs Viber Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Trengo \<span\>vs\</span\> Viber](https://www.capterra.com.au/compare/177967/180348/trengo/vs/viber)

# Compare Trengo vs Viber

Canonical: https://www.capterra.com.au/compare/177967/180348/trengo/vs/viber

> Detailed comparison between Trengo and Viber. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Trengo | Viber |
| **Overall rating** | 4.1/5 | 4.4/5 |
| **Total Reviews** | 26 | 4058 |
| **Starting Price** | EUR 125.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Not Offered |

## Best for

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

## Key features

### Trengo

- API
- Chat/Messaging
- Communication Management
- Customer Communication
- Customer Database
- Customer History
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat
- Video Conferencing

### Viber

- API
- Chat/Messaging
- Communication Management
- Customer History
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Personalization
- Reporting/Analytics
- Video Support

## Links

- [View Trengo Profile](https://www.capterra.com.au/software/177967/trengo)
- [View Viber Profile](https://www.capterra.com.au/software/180348/viber)
- [View Original Comparison](https://www.capterra.com.au/compare/177967/180348/trengo/vs/viber)

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