---
description: Compare Desk Manager vs Desk365 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Desk Manager vs Desk365 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Desk Manager \<span\>vs\</span\> Desk365](https://www.capterra.com.au/compare/173025/1019822/help-desk-software/vs/desk365)

# Compare Desk Manager vs Desk365

Canonical: https://www.capterra.com.au/compare/173025/1019822/help-desk-software/vs/desk365

> Detailed comparison between Desk Manager and Desk365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Desk Manager | Desk365 |
| **Overall rating** | 4.8/5 | 4.9/5 |
| **Total Reviews** | 106 | 12 |
| **Starting Price** | - | USD 12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Videos | Live Online, Documentation |

## Best for

### Desk Manager

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

### Desk365

\-

## Key features

### Desk Manager

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Desk365

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Desk Manager Profile](https://www.capterra.com.au/software/173025/help-desk-software)
- [View Desk365 Profile](https://www.capterra.com.au/software/1019822/desk365)
- [View Original Comparison](https://www.capterra.com.au/compare/173025/1019822/help-desk-software/vs/desk365)

-----

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