---
description: Compare Swell vs Loox to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Swell vs Loox Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [Swell \<span\>vs\</span\> Loox](https://www.capterra.com.au/compare/172802/200494/swell/vs/loox)

# Compare Swell vs Loox

Canonical: https://www.capterra.com.au/compare/172802/200494/swell/vs/loox

> Detailed comparison between Swell and Loox. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Swell | Loox |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 355 | 16 |
| **Starting Price** | - | USD 10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Swell

Swell is built for healthcare and dental providers with anywhere from 1 to 1000+ locations. Other users are businesses with a physical presence that offer a reviewable service, including home services

### Loox

Loox is a marketing solution that allows Shopify merchants to collect tons of reviews with photos from happy customers in order to create elegant online stores that shoppers can trust.

## Key features

### Swell

- Customisable Branding
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Social Media Integration
- Social Sharing

### Loox

- Customisable Branding
- Dashboard
- Email Reminders
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reminders
- Reporting & Statistics
- Response Management
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- SMS Messaging
- Search/Filter
- Social Media Integration
- Social Sharing

## Links

- [View Swell Profile](https://www.capterra.com.au/software/172802/swell)
- [View Loox Profile](https://www.capterra.com.au/software/200494/loox)
- [View Original Comparison](https://www.capterra.com.au/compare/172802/200494/swell/vs/loox)

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