---
description: Compare Shepherd vs PetsApp to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Shepherd vs PetsApp Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [Shepherd \<span\>vs\</span\> PetsApp](https://www.capterra.com.au/compare/172485/1015132/shepherd-app/vs/petsapp)

# Compare Shepherd vs PetsApp

Canonical: https://www.capterra.com.au/compare/172485/1015132/shepherd-app/vs/petsapp

> Detailed comparison between Shepherd and PetsApp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Shepherd | PetsApp |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 87 | 38 |
| **Starting Price** | USD 299.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Shepherd

For clinics that want less admin and smoother days. Veterinary practice owners and managers who need workflow-first software built by people who’ve worked in practice.

### PetsApp

Forward thinking veterinary clinics looking to take control of their unruly client communications, extend their capacity utilisation, and improve their team dynamics.

## Key features

### Shepherd

- Accounting
- Activity Dashboard
- Appointment Scheduling
- Billing & Invoicing
- Calendar Management
- Charting
- Client Management
- Communication Management
- Confirmations/Reminders
- Customer Database
- Electronic Payments
- Email Reminders
- Live Chat
- Patient Records Management
- Prescription Processing
- Reminders
- Reporting & Statistics
- SMS Messaging
- Status Tracking
- Workflow Management

### PetsApp

- Accounting
- Activity Dashboard
- Appointment Scheduling
- Billing & Invoicing
- Calendar Management
- Charting
- Client Management
- Communication Management
- Confirmations/Reminders
- Customer Database
- Electronic Payments
- Email Reminders
- Live Chat
- Patient Records Management
- Prescription Processing
- Reminders
- Reporting & Statistics
- SMS Messaging
- Status Tracking
- Workflow Management

## Links

- [View Shepherd Profile](https://www.capterra.com.au/software/172485/shepherd-app)
- [View PetsApp Profile](https://www.capterra.com.au/software/1015132/petsapp)
- [View Original Comparison](https://www.capterra.com.au/compare/172485/1015132/shepherd-app/vs/petsapp)

-----

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