---
description: Compare Zoho Desk vs Trengo to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Trengo Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> Trengo](https://www.capterra.com.au/compare/169505/177967/zoho-desk/vs/trengo)

# Compare Zoho Desk vs Trengo

Canonical: https://www.capterra.com.au/compare/169505/177967/zoho-desk/vs/trengo

> Detailed comparison between Zoho Desk and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Trengo |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 2211 | 26 |
| **Starting Price** | USD 20.00 | EUR 125.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

## Key features

### Zoho Desk

- API
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customer Engagement
- Customisable Branding
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Trengo

- API
- CRM
- Chat/Messaging
- Customer Communication
- Customer Database
- Customer Engagement
- Customisable Branding
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Zoho Desk Profile](https://www.capterra.com.au/software/169505/zoho-desk)
- [View Trengo Profile](https://www.capterra.com.au/software/177967/trengo)
- [View Original Comparison](https://www.capterra.com.au/compare/169505/177967/zoho-desk/vs/trengo)

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