---
description: Compare Zoho Desk vs IT Glue to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs IT Glue Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> IT Glue](https://www.capterra.com.au/compare/169505/170401/zoho-desk/vs/itglue)

# Compare Zoho Desk vs IT Glue

Canonical: https://www.capterra.com.au/compare/169505/170401/zoho-desk/vs/itglue

> Detailed comparison between Zoho Desk and IT Glue. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | IT Glue |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 2212 | 338 |
| **Starting Price** | USD 20.00 | USD 29.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### IT Glue

IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation.

## Key features

### Zoho Desk

- API
- Activity Tracking
- Audit Trail
- CRM
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Full Text Search
- Help Desk Management
- Issue Management
- Monitoring
- Performance Metrics
- Real-Time Data
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Workflow Management

### IT Glue

- API
- Activity Tracking
- Audit Trail
- CRM
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Full Text Search
- Help Desk Management
- Issue Management
- Monitoring
- Performance Metrics
- Real-Time Data
- SSL Security
- Search/Filter
- Single Sign On
- Support Ticket Management
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.capterra.com.au/software/169505/zoho-desk)
- [View IT Glue Profile](https://www.capterra.com.au/software/170401/itglue)
- [View Original Comparison](https://www.capterra.com.au/compare/169505/170401/zoho-desk/vs/itglue)

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