---
description: Compare Zoho Desk vs monday service to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs monday service Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk \<span\>vs\</span\> monday service](https://www.capterra.com.au/compare/169505/1069948/zoho-desk/vs/monday-service)

# Compare Zoho Desk vs monday service

Canonical: https://www.capterra.com.au/compare/169505/1069948/zoho-desk/vs/monday-service

> Detailed comparison between Zoho Desk and monday service. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | monday service |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 2211 | 108 |
| **Starting Price** | USD 20.00 | USD 31.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### monday service

\-

## Key features

### Zoho Desk

- API
- Activity Tracking
- Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Communication
- Customizable Reports
- Dashboard
- Help Desk Management
- Inbox Management
- Knowledge Management
- Multi-Channel Communication
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### monday service

- API
- Activity Tracking
- Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Communication
- Customizable Reports
- Dashboard
- Help Desk Management
- Inbox Management
- Knowledge Management
- Multi-Channel Communication
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.capterra.com.au/software/169505/zoho-desk)
- [View monday service Profile](https://www.capterra.com.au/software/1069948/monday-service)
- [View Original Comparison](https://www.capterra.com.au/compare/169505/1069948/zoho-desk/vs/monday-service)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs monday service Comparison - Capterra Australia 2026","description":"Compare Zoho Desk vs monday service to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/169505/1069948/zoho-desk/vs/monday-service","about":[{"@id":"https://www.capterra.com.au/software/169505/zoho-desk#software"},{"@id":"https://www.capterra.com.au/software/1069948/monday-service#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/169505/1069948/zoho-desk/vs/monday-service#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/169505/1069948/zoho-desk/vs/monday-service#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Zoho Desk","description":"Zoho Desk is a customer service software that streamlines support operations across multiple channels. The platform integrates email, phone, live chat, and social media communications while offering an AI-powered self-service portal for independent issue resolution. Its intuitive interface includes automation capabilities for workflow management and service level agreements to ensure timely responses. The software provides built-in analytics to track performance metrics and monitor customer sentiment, helping teams improve service quality. Zoho Desk connects with other Zoho applications to create a comprehensive view of customer interactions. Supporting more than 40 languages, the platform can be customized to fit specific business requirements. The mobile applications for Android and iOS allow support teams to manage tickets and monitor service health while away from their desks. Zoho Desk implements data protection compliance with regulations including GDPR, HIPAA, and CCPA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.capterra.com.au/software/169505/zoho-desk","@id":"https://www.capterra.com.au/software/169505/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"monday service","description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform.\nWith built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one.\nUnlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization.\nWith enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/162bdd71-82c5-44dc-b483-04fe006209cf.png","url":"https://www.capterra.com.au/software/1069948/monday-service","@id":"https://www.capterra.com.au/software/1069948/monday-service#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":108},"offers":{"price":"31","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.capterra.com.au/compare/169505/1069948/zoho-desk/vs/monday-service#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Zoho Desk vs monday service","position":3,"item":"https://www.capterra.com.au/compare/169505/1069948/zoho-desk/vs/monday-service","@type":"ListItem"}]}]}
</script>