---
description: Compare Contact Center as a Service (CCaaS) vs Dialpad to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
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title: Contact Center as a Service (CCaaS) vs Dialpad Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Contact Center as a Service (CCaaS) \<span\>vs\</span\> Dialpad](https://www.capterra.com.au/compare/169024/190976/call-center/vs/dialpad-sell)

# Compare Contact Center as a Service (CCaaS) vs Dialpad

Canonical: https://www.capterra.com.au/compare/169024/190976/call-center/vs/dialpad-sell

> Detailed comparison between Contact Center as a Service (CCaaS) and Dialpad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Contact Center as a Service (CCaaS) | Dialpad |
| **Overall rating** | 4.0/5 | 4.2/5 |
| **Total Reviews** | 21 | 562 |
| **Starting Price** | USD 85.00 | USD 27.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Contact Center as a Service (CCaaS)

Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth

### Dialpad

Any size sales organization looking to drive rep efficiency and speed up ramp times.

## Key features

### Contact Center as a Service (CCaaS)

- API
- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Reporting/Analytics

### Dialpad

- API
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Natural Language Processing
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View Contact Center as a Service (CCaaS) Profile](https://www.capterra.com.au/software/169024/call-center)
- [View Dialpad Profile](https://www.capterra.com.au/software/190976/dialpad-sell)
- [View Original Comparison](https://www.capterra.com.au/compare/169024/190976/call-center/vs/dialpad-sell)

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