---
description: Compare SurveySparrow vs TheyDo to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SurveySparrow vs TheyDo Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [NPS Software](/directory/32075/nps/software) > [SurveySparrow \<span\>vs\</span\> TheyDo](https://www.capterra.com.au/compare/168823/213609/surveysparrow/vs/theydo)

# Compare SurveySparrow vs TheyDo

Canonical: https://www.capterra.com.au/compare/168823/213609/surveysparrow/vs/theydo

> Detailed comparison between SurveySparrow and TheyDo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SurveySparrow | TheyDo |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 121 | 4 |
| **Starting Price** | - | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### SurveySparrow

SurveySparrow targets Customer Experience, Marketing, Product, HR, IT, Sales, and Operations Managers across BFSI, Retail, IT, Healthcare, Automotive, Media, Government, Education, Hospitality, and E-

### TheyDo

Customer-centric teams.

## Key features

### SurveySparrow

- Activity Dashboard
- Autofill
- Customer Experience Management
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Visualization
- Engagement Tracking
- Monitoring
- Multiple Question Types
- Performance Management
- Performance Metrics
- Real-Time Data
- Real-Time Notifications
- Reminders
- Reporting & Statistics
- Single Sign On
- Tagging
- Workflow Management

### TheyDo

- Activity Dashboard
- Customer Experience Management
- Customer Segmentation
- Customizable Templates
- Data Import/Export
- Data Visualization
- Performance Metrics
- Real-Time Data
- Real-Time Notifications
- Reporting & Statistics
- Single Sign On
- Tagging
- Workflow Management

## Links

- [View SurveySparrow Profile](https://www.capterra.com.au/software/168823/surveysparrow)
- [View TheyDo Profile](https://www.capterra.com.au/software/213609/theydo)
- [View Original Comparison](https://www.capterra.com.au/compare/168823/213609/surveysparrow/vs/theydo)

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