---
description: Compare SurveySparrow vs Eclipse AI to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SurveySparrow vs Eclipse AI Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [NPS Software](/directory/32075/nps/software) > [SurveySparrow \<span\>vs\</span\> Eclipse AI](https://www.capterra.com.au/compare/168823/1033058/surveysparrow/vs/eclipse-ai)

# Compare SurveySparrow vs Eclipse AI

Canonical: https://www.capterra.com.au/compare/168823/1033058/surveysparrow/vs/eclipse-ai

> Detailed comparison between SurveySparrow and Eclipse AI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SurveySparrow | Eclipse AI |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 121 | 2 |
| **Starting Price** | - | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars |

## Best for

### SurveySparrow

SurveySparrow targets Customer Experience, Marketing, Product, HR, IT, Sales, and Operations Managers across BFSI, Retail, IT, Healthcare, Automotive, Media, Government, Education, Hospitality, and E-

### Eclipse AI

Designed for businesses that want to unify their voice of customer, analyse it and act on it.

## Key features

### SurveySparrow

- Autofill
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Visualization
- Drag & Drop
- Feedback Management
- Knowledge Management
- Monitoring
- Multi-Channel Data Collection
- Multiple Question Types
- NPS Survey Structure
- Negative Feedback Management
- Real-Time Data
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

### Eclipse AI

- Customizable Fields
- Customizable Templates
- Dashboard
- Data Visualization
- Drag & Drop
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Links

- [View SurveySparrow Profile](https://www.capterra.com.au/software/168823/surveysparrow)
- [View Eclipse AI Profile](https://www.capterra.com.au/software/1033058/eclipse-ai)
- [View Original Comparison](https://www.capterra.com.au/compare/168823/1033058/surveysparrow/vs/eclipse-ai)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SurveySparrow vs Eclipse AI Comparison - Capterra Australia 2026","description":"Compare SurveySparrow vs Eclipse AI to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/168823/1033058/surveysparrow/vs/eclipse-ai","about":[{"@id":"https://www.capterra.com.au/software/168823/surveysparrow#software"},{"@id":"https://www.capterra.com.au/software/1033058/eclipse-ai#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/168823/1033058/surveysparrow/vs/eclipse-ai#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/168823/1033058/surveysparrow/vs/eclipse-ai#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"SurveySparrow","description":"SurveySparrow is a leading Voice of the Customer (VOC) platform that transforms customer experience by turning feedback into actionable insights. Imagine effortlessly capturing precise feedback across your digital channels and engaging directly with customers through their preferred messaging platforms. Our platform streamlines the entire process, from gathering real-time insights to managing reviews and resolving complaints swiftly. Securely access and analyze data to uncover actionable trends and ensure every team member has the right information at the right time. Connect globally with surveys in 130+ languages and maintain a consistent brand presence. With SurveySparrow, drive meaningful improvements and elevate your customer experience like never before.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/049db769-0c69-4c5b-ae37-dd9635dd8cfa.jpeg","url":"https://www.capterra.com.au/software/168823/surveysparrow","@id":"https://www.capterra.com.au/software/168823/surveysparrow#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":121},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"Eclipse AI","description":"Eclipse AI helps you analyse voice of customer data at scale and act on it. \n\nYou connect voice of customer from chat, surveys, audio/video calls, emails and online reviews with Eclipse AI. Eclipse AI unifies these different sources into a single source of truth making it easy for you to understand user feedback and sentiment. Based on the analysis of this unified voice of customer data Eclipse AI auto-generates specific specific improvement actions that will boost business performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b6c9e6a4-745b-4593-bddc-c5826f1acf95.png","url":"https://www.capterra.com.au/software/1033058/eclipse-ai","@id":"https://www.capterra.com.au/software/1033058/eclipse-ai#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":2},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/compare/168823/1033058/surveysparrow/vs/eclipse-ai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"NPS Software","position":2,"item":"/directory/32075/nps/software","@type":"ListItem"},{"name":"SurveySparrow vs Eclipse AI","position":3,"item":"https://www.capterra.com.au/compare/168823/1033058/surveysparrow/vs/eclipse-ai","@type":"ListItem"}]}]}
</script>