---
description: Compare Microsoft Teams vs Help Lightning to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Microsoft Teams vs Help Lightning Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Team Communication Software](/directory/31033/team-communication/software) > [Microsoft Teams \<span\>vs\</span\> Help Lightning](https://www.capterra.com.au/compare/168668/200979/microsoft-teams/vs/help-lightning)

# Compare Microsoft Teams vs Help Lightning

Canonical: https://www.capterra.com.au/compare/168668/200979/microsoft-teams/vs/help-lightning

> Detailed comparison between Microsoft Teams and Help Lightning. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Microsoft Teams | Help Lightning |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 11026 | 10 |
| **Starting Price** | $6.90 | USD 75,000.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Microsoft Teams

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

### Help Lightning

Enterprise organizations with service, call center and manufacturing teams in medical device, office/industrial/commercial equipment, energy \&amp; utilities, telecom, and more.

## Key features

### Microsoft Teams

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Commenting/Notes
- Document Management
- File Transfer
- Live Chat
- Multi-Channel Communication
- Presentation Streaming
- Real-Time Chat
- SSL Security
- Screen Sharing
- Search/Filter
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support
- Whiteboard
- Workflow Management

### Help Lightning

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Commenting/Notes
- Document Management
- File Transfer
- Live Chat
- Multi-Channel Communication
- Presentation Streaming
- Real-Time Chat
- SSL Security
- Screen Sharing
- Search/Filter
- Surveys & Feedback
- Video Chat
- Video Conferencing
- Video Support
- Whiteboard
- Workflow Management

## Links

- [View Microsoft Teams Profile](https://www.capterra.com.au/software/168668/microsoft-teams)
- [View Help Lightning Profile](https://www.capterra.com.au/software/200979/help-lightning)
- [View Original Comparison](https://www.capterra.com.au/compare/168668/200979/microsoft-teams/vs/help-lightning)

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