15 years helping Australian businesses
choose better software

Alvaria Cloud vs Enghouse Contact Center

USD 90.00/year
USD 65.00/month

Overall

4.3 (18)

Overall

4.5 (21)
Companies that need a cloud contact center or workforce optimization solution for 150+ agents.
Full Market Coverage: from 10-1000's of agents. Verticals include: FI, Healthcare, Gov’t, Public Sector, Utilities, Education, eCommerce & Retail, Manufacturing, Transportation & Logistics, Service
10/10
  • Automated Routing
  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • IVR Software
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Real-Time Data
10/10
  • Automated Routing
  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • IVR Software
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Real-Time Data
  • Cloud-based
  • On-premises
  • Cloud-based
  • On-premises
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat