---
description: Compare Text Request vs Trengo to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Text Request vs Trengo Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Internal Communications Software](/directory/31014/internal-communications/software) > [Text Request \<span\>vs\</span\> Trengo](https://www.capterra.com.au/compare/167015/177967/text-request/vs/trengo)

# Compare Text Request vs Trengo

Canonical: https://www.capterra.com.au/compare/167015/177967/text-request/vs/trengo

> Detailed comparison between Text Request and Trengo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Text Request | Trengo |
| **Overall rating** | 4.6/5 | 4.1/5 |
| **Total Reviews** | 1193 | 26 |
| **Starting Price** | USD 59.00 | EUR 125.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Text Request

Businesses that need a better way to connect with customers and employees.

### Trengo

Trengo is the leading customer service software for medium-sized businesses. Scalable for industries like hospitality, automotive, travel, and many more.

## Key features

### Text Request

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customer History
- Inbox Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Transcripts/Chat History
- Video Conferencing

### Trengo

- API
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customer History
- Inbox Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Transcripts/Chat History
- Video Conferencing

## Links

- [View Text Request Profile](https://www.capterra.com.au/software/167015/text-request)
- [View Trengo Profile](https://www.capterra.com.au/software/177967/trengo)
- [View Original Comparison](https://www.capterra.com.au/compare/167015/177967/text-request/vs/trengo)

-----

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