---
description: Compare Optus Loop vs Twilio to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Optus Loop vs Twilio Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Optus Loop \<span\>vs\</span\> Twilio](https://www.capterra.com.au/compare/164897/180158/optus-loop/vs/twilio-communications-platform)

# Compare Optus Loop vs Twilio

Canonical: https://www.capterra.com.au/compare/164897/180158/optus-loop/vs/twilio-communications-platform

> Detailed comparison between Optus Loop and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Optus Loop | Twilio |
| **Overall rating** | 1.5/5 | 4.4/5 |
| **Total Reviews** | 4 | 502 |
| **Starting Price** | $40.00 | USD 0.01 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Optus Loop

\-

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## Key features

### Optus Loop

- Call Center Management
- Call Monitoring
- Call Recording
- Contact Management
- IVR
- Reporting/Analytics
- VoIP
- VoIP Connection

### Twilio

- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Monitoring
- Call Recording
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Contact Management
- IVR
- Natural Language Processing
- Performance Management
- Recording
- Reminders
- Reporting/Analytics
- Scheduled Messaging
- Video Conferencing
- VoIP
- VoIP Connection

## Links

- [View Optus Loop Profile](https://www.capterra.com.au/software/164897/optus-loop)
- [View Twilio Profile](https://www.capterra.com.au/software/180158/twilio-communications-platform)
- [View Original Comparison](https://www.capterra.com.au/compare/164897/180158/optus-loop/vs/twilio-communications-platform)

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