---
description: Compare inconnect vs Chat360 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: inconnect vs Chat360 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Business Intelligence (BI) Tools](/directory/23/business-intelligence/software) > [inconnect \<span\>vs\</span\> Chat360](https://www.capterra.com.au/compare/164772/1031581/omnichannel/vs/chat360)

# Compare inconnect vs Chat360

Canonical: https://www.capterra.com.au/compare/164772/1031581/omnichannel/vs/chat360

> Detailed comparison between inconnect and Chat360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | inconnect | Chat360 |
| **Overall rating** | 3.9/5 | - |
| **Total Reviews** | 19 | 0 |
| **Starting Price** | USD 1.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Knowledge Base, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### inconnect

Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.

### Chat360

Enterprise brands, businesses with a global presence, and companies with marketing, sales, and customer support teams.

## Key features

### inconnect

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Surveys & Feedback

### Chat360

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Engagement Tracking
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Surveys & Feedback

## Links

- [View inconnect Profile](https://www.capterra.com.au/software/164772/omnichannel)
- [View Chat360 Profile](https://www.capterra.com.au/software/1031581/chat360)
- [View Original Comparison](https://www.capterra.com.au/compare/164772/1031581/omnichannel/vs/chat360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"inconnect vs Chat360 Comparison - Capterra Australia 2026","description":"Compare inconnect vs Chat360 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/164772/1031581/omnichannel/vs/chat360","about":[{"@id":"https://www.capterra.com.au/software/164772/omnichannel#software"},{"@id":"https://www.capterra.com.au/software/1031581/chat360#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/164772/1031581/omnichannel/vs/chat360#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/164772/1031581/omnichannel/vs/chat360#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"inconnect","description":"Manage all CX channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment. \nCentralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media. \nBoost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities. \nReduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity. \nMaximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines. \nOptimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform. \nEnsure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/151b913a-6a6a-4662-b3cb-ad28f41c4c7b.png","url":"https://www.capterra.com.au/software/164772/omnichannel","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/164772/omnichannel#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.9,"bestRating":5,"ratingCount":19},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"Chat360","description":"Chat360 is a multichannel conversational AI chatbot builder software. The no-code platform enables businesses to create AI-powered chatbots for various platforms like WhatsApp, Facebook Messenger, Instagram, and websites. It aims to help companies enhance customer engagement, lead generation, sales, and support through personalized conversations across preferred messaging channels. Key features include omnichannel deployment, conversational flows, broadcast, and engagement tools to optimize the customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f9b0416b-c25d-40ac-af10-bec22dc9aafb.png","url":"https://www.capterra.com.au/software/1031581/chat360","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1031581/chat360#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"operatingSystem":"Cloud, Apple, Windows, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Business Intelligence (BI) Tools","position":2,"item":"/directory/23/business-intelligence/software","@type":"ListItem"},{"name":"inconnect vs Chat360","position":3,"item":"https://www.capterra.com.au/compare/164772/1031581/omnichannel/vs/chat360","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/164772/1031581/omnichannel/vs/chat360#breadcrumblist"}]}
</script>