17 years helping Australian businesses
choose better software
Zendesk Suite vs HelpDesk
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Starting Price
USD 55.00/month
USD 29.00/month
Ratings
Overall
4.4 (3,977)Overall
4.6 (69)Best for
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.
Features
- Automated Routing
- Batch Communications
- Dashboard
- Email Templates
- Forms Management
- Help Desk Management
- Issue Tracking
- Quality Assurance
- Support Ticket Tracking
- Video Support
- Automated Routing
- Batch Communications
- Dashboard
- Email Templates
- Forms Management
- Help Desk Management
- Issue Tracking
- Quality Assurance
- Support Ticket Tracking
- Video Support
Deployment
- Cloud-based
- On-premises
- Cloud-based
- On-premises
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat