---
description: Compare Zendesk Suite vs HelpDesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs HelpDesk Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zendesk Suite \<span\>vs\</span\> HelpDesk](https://www.capterra.com.au/compare/164283/185973/zendesk/vs/helpdesk)

# Compare Zendesk Suite vs HelpDesk

Canonical: https://www.capterra.com.au/compare/164283/185973/zendesk/vs/helpdesk

> Detailed comparison between Zendesk Suite and HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | HelpDesk |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 180 |
| **Starting Price** | USD 39.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### HelpDesk

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Interactive Content
- Issue Scheduling
- Live Chat
- Personalization
- Project Management
- Projections
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Video Support

### HelpDesk

- API
- Activity Tracking
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Interactive Content
- Issue Scheduling
- Live Chat
- Personalization
- Project Management
- Projections
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Video Support

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View HelpDesk Profile](https://www.capterra.com.au/software/185973/helpdesk)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/185973/zendesk/vs/helpdesk)

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