17 years helping Australian businesses
choose better software

Zendesk Suite vs HelpDesk

USD 55.00/month
USD 29.00/month

Overall

4.6 (69)
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.
10/10
  • Automated Routing
  • Batch Communications
  • Dashboard
  • Email Templates
  • Forms Management
  • Help Desk Management
  • Issue Tracking
  • Quality Assurance
  • Support Ticket Tracking
  • Video Support
10/10
  • Automated Routing
  • Batch Communications
  • Dashboard
  • Email Templates
  • Forms Management
  • Help Desk Management
  • Issue Tracking
  • Quality Assurance
  • Support Ticket Tracking
  • Video Support
  • Cloud-based
  • On-premises
  • Cloud-based
  • On-premises
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat