---
description: Compare Zendesk Suite vs Viber to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Viber Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zendesk Suite \<span\>vs\</span\> Viber](https://www.capterra.com.au/compare/164283/180348/zendesk/vs/viber)

# Compare Zendesk Suite vs Viber

Canonical: https://www.capterra.com.au/compare/164283/180348/zendesk/vs/viber

> Detailed comparison between Zendesk Suite and Viber. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Viber |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 4072 | 4058 |
| **Starting Price** | USD 39.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Not Offered |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Viber

On-premise customer engagement \&amp; communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \&amp; more.

## Key features

### Zendesk Suite

- API
- Asset Tracking
- Batch Communications
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer History
- Customizable Reports
- Feedback Management
- Interaction Tracking
- Interactive Content
- Issue Scheduling
- Lead Management
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Reporting/Analytics
- Video Support

### Viber

- API
- Batch Communications
- Chat/Messaging
- Communication Management
- Customer History
- Feedback Management
- Interaction Tracking
- Interactive Content
- Live Chat
- Multi-Channel Communication
- On-Demand Communications
- Personalization
- Reporting/Analytics
- Video Support

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Viber Profile](https://www.capterra.com.au/software/180348/viber)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/180348/zendesk/vs/viber)

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