---
description: Compare Zendesk Suite vs OpenText Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs OpenText Service Management Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> OpenText Service Management](https://www.capterra.com.au/compare/164283/174865/zendesk/vs/service-management-automation)

# Compare Zendesk Suite vs OpenText Service Management

Canonical: https://www.capterra.com.au/compare/164283/174865/zendesk/vs/service-management-automation

> Detailed comparison between Zendesk Suite and OpenText Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | OpenText Service Management |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4079 | 0 |
| **Starting Price** | USD 39.00 | USD 79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### OpenText Service Management

IT service managers, IT help desk technicians, IT support specialists, IT asset managers, enterprise service managers, HR service managers, business operations managers, and procurement managers.

## Key features

### Zendesk Suite

- API
- Analytics
- Asset Tracking
- Automated Routing
- Blended Call Center
- Change Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Support
- Customizable Reports
- Help Desk Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Problem Management
- Self Service Portal
- Support Ticket Management
- Transfers/Routing

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Help Desk Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View OpenText Service Management Profile](https://www.capterra.com.au/software/174865/service-management-automation)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/174865/zendesk/vs/service-management-automation)

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