18 years helping Australian businesses
choose better software
Zendesk Suite vs Zoho Desk
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
USD 55.00/month
USD 20.00/month
Overall
4.4
(4,036)
Overall
4.5
(2,199)
Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Lead Management
- Real-Time Data
- Support Ticket Management
- Transfers/Routing
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Lead Management
- Real-Time Data
- Support Ticket Management
- Transfers/Routing
- Cloud-based
- On-premises
- Cloud-based
- On-premises
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
