Zendesk Suite vs Zoho Desk

USD 55.00/month

USD 14.00/month

• Ease of Use

  4.3 (3,948)

• Features & Functionality

  4.4 (3,948)

• Customer Service

  4.3 (3,948)

• Value for Money

  4.2 (3,948)

See all ratings

• Ease of Use

  4.4 (2,162)

• Features & Functionality

  4.5 (2,162)

• Customer Service

  4.3 (2,162)

• Value for Money

  4.5 (2,162)

See all ratings

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

• Automated Routing
• Call Monitoring
• Call Scripting
• Forms Management
• Issue Tracking
• Offline Form
• Quality Assurance
• Real-Time Data
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

See all features

• Automated Routing
• Call Monitoring
• Call Scripting
• Forms Management
• Issue Tracking
• Offline Form
• Quality Assurance
• Real-Time Data
• Service Level Agreement (SLA) Management
• Support Ticket Tracking

See all features

• Cloud-based
• On-premises

• Cloud-based
• On-premises

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat