---
description: Compare Zendesk Suite vs tawk.to to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs tawk.to Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [Zendesk Suite \<span\>vs\</span\> tawk.to](https://www.capterra.com.au/compare/164283/167792/zendesk/vs/tawk-to)

# Compare Zendesk Suite vs tawk.to

Canonical: https://www.capterra.com.au/compare/164283/167792/zendesk/vs/tawk-to

> Detailed comparison between Zendesk Suite and tawk.to. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | tawk.to |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 343 |
| **Starting Price** | USD 39.00 | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### tawk.to

Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.

## Key features

### Zendesk Suite

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

### tawk.to

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View tawk.to Profile](https://www.capterra.com.au/software/167792/tawk-to)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/167792/zendesk/vs/tawk-to)

-----

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