---
description: Compare Zendesk Suite vs PBX.IM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs PBX.IM Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> PBX.IM](https://www.capterra.com.au/compare/164283/1080509/zendesk/vs/PBX-IM)

# Compare Zendesk Suite vs PBX.IM

Canonical: https://www.capterra.com.au/compare/164283/1080509/zendesk/vs/PBX-IM

> Detailed comparison between Zendesk Suite and PBX.IM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | PBX.IM |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4072 | 0 |
| **Starting Price** | USD 39.00 | USD 25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### PBX.IM

\-

## Key features

### Zendesk Suite

- Activity Dashboard
- Alerts/Notifications
- Asset Tracking
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- IVR
- Issue Scheduling
- Lead Management
- On-Demand Recording
- Real-Time Updates

### PBX.IM

- Activity Dashboard
- Alerts/Notifications
- Auto-Dialer
- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Communication Management
- Computer Telephony Integration
- Contact Management
- IVR
- On-Demand Recording
- Real-Time Updates
- Virtual Extensions

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View PBX.IM Profile](https://www.capterra.com.au/software/1080509/PBX-IM)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/1080509/zendesk/vs/PBX-IM)

-----

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