---
description: Compare Zendesk Suite vs Evly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Evly Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Evly](https://www.capterra.com.au/compare/164283/1077956/zendesk/vs/Evly)

# Compare Zendesk Suite vs Evly

Canonical: https://www.capterra.com.au/compare/164283/1077956/zendesk/vs/Evly

> Detailed comparison between Zendesk Suite and Evly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Evly |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4072 | 3 |
| **Starting Price** | USD 39.00 | USD 1.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Evly

Evly is ideal for eCommerce, Travel, Hospitality, Logistics, Healthcare, and Real Estate businesses looking to automate and scale customer support across channels and languages.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Service Analytics
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Personalization
- Real-Time Analytics
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

### Evly

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Service Analytics
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Personalization
- Real-Time Analytics
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Evly Profile](https://www.capterra.com.au/software/1077956/Evly)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/1077956/zendesk/vs/Evly)

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