---
description: Compare Zendesk Suite vs Fathom to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Fathom Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Fathom](https://www.capterra.com.au/compare/164283/1037530/zendesk/vs/fathom)

# Compare Zendesk Suite vs Fathom

Canonical: https://www.capterra.com.au/compare/164283/1037530/zendesk/vs/fathom

> Detailed comparison between Zendesk Suite and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Fathom |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4072 | 807 |
| **Starting Price** | USD 39.00 | USD 15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Fathom

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

## Key features

### Zendesk Suite

- API
- Alerts/Escalation
- CRM
- Call Recording
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- File Sharing
- Live Chat
- Multi-Language
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Task Management
- Templates

### Fathom

- API
- Alerts/Escalation
- CRM
- Call Recording
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- File Sharing
- Live Chat
- Multi-Language
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Recording
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Task Management
- Templates

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Fathom Profile](https://www.capterra.com.au/software/1037530/fathom)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/1037530/zendesk/vs/fathom)

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