---
description: Compare Zendesk Suite vs Eclipse AI to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Eclipse AI Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Eclipse AI](https://www.capterra.com.au/compare/164283/1033058/zendesk/vs/eclipse-ai)

# Compare Zendesk Suite vs Eclipse AI

Canonical: https://www.capterra.com.au/compare/164283/1033058/zendesk/vs/eclipse-ai

> Detailed comparison between Zendesk Suite and Eclipse AI. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Eclipse AI |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 4072 | 2 |
| **Starting Price** | USD 39.00 | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Eclipse AI

Designed for businesses that want to unify their voice of customer, analyse it and act on it.

## Key features

### Zendesk Suite

- Asset Tracking
- Blended Call Center
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Drag & Drop
- Feedback Management
- Issue Scheduling
- Knowledge Management
- Lead Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Transfers/Routing

### Eclipse AI

- Customizable Fields
- Customizable Templates
- Dashboard
- Drag & Drop
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Eclipse AI Profile](https://www.capterra.com.au/software/1033058/eclipse-ai)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/1033058/zendesk/vs/eclipse-ai)

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