---
description: Compare Zendesk Suite vs Dynamics 365 Customer Voice to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Dynamics 365 Customer Voice Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Dynamics 365 Customer Voice](https://www.capterra.com.au/compare/164283/1029325/zendesk/vs/microsoft-dynamics-365-customer-voice)

# Compare Zendesk Suite vs Dynamics 365 Customer Voice

Canonical: https://www.capterra.com.au/compare/164283/1029325/zendesk/vs/microsoft-dynamics-365-customer-voice

> Detailed comparison between Zendesk Suite and Dynamics 365 Customer Voice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Dynamics 365 Customer Voice |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4072 | 0 |
| **Starting Price** | USD 39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Dynamics 365 Customer Voice

Microsoft Dynamics 365 Customer Voice is designed for companies in different segments that wish to access detailed customer feedback on their products and services in order to offer even better experi

## Key features

### Zendesk Suite

- Asset Tracking
- Automatic Call Distribution
- Blended Call Center
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customizable Reports
- Feedback Management
- For Startups
- Help Desk Management
- Issue Scheduling
- Lead Management
- Performance Metrics
- Real-Time Data
- Recording
- Support Ticket Management
- Survey/Poll Management
- Transfers/Routing
- Web-based Deployment

### Dynamics 365 Customer Voice

- Feedback Management
- Performance Metrics
- Survey/Poll Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Dynamics 365 Customer Voice Profile](https://www.capterra.com.au/software/1029325/microsoft-dynamics-365-customer-voice)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/1029325/zendesk/vs/microsoft-dynamics-365-customer-voice)

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