---
description: Compare Zendesk Suite vs Amazon Connect to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Amazon Connect Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Amazon Connect](https://www.capterra.com.au/compare/164283/1017140/zendesk/vs/amazon-connect)

# Compare Zendesk Suite vs Amazon Connect

Canonical: https://www.capterra.com.au/compare/164283/1017140/zendesk/vs/amazon-connect

> Detailed comparison between Zendesk Suite and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Amazon Connect |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 4072 | 92 |
| **Starting Price** | USD 39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Amazon Connect

Contact centers, customer service departments, call centers, and customer support operations.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Automated Routing
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Routing
- Caller ID
- Campaign Management
- Chat/Messaging
- Contact Management
- Dashboard
- Multi-Channel Communication
- Outbound Call Center
- Predictive Dialer
- Real-Time Monitoring
- Reporting/Analytics
- VoIP Connection
- Voice Mail
- Workforce Management

### Amazon Connect

- API
- Activity Tracking
- Automated Routing
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Routing
- Caller ID
- Campaign Management
- Chat/Messaging
- Contact Management
- Dashboard
- Multi-Channel Communication
- Outbound Call Center
- Predictive Dialer
- Real-Time Monitoring
- Reporting/Analytics
- VoIP Connection
- Voice Mail
- Workforce Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Amazon Connect Profile](https://www.capterra.com.au/software/1017140/amazon-connect)
- [View Original Comparison](https://www.capterra.com.au/compare/164283/1017140/zendesk/vs/amazon-connect)

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