---
description: Compare BMC Helix ITSM vs NinjaOne to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM vs NinjaOne Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [BMC Helix ITSM \<span\>vs\</span\> NinjaOne](https://www.capterra.com.au/compare/164195/165889/remedy-it-service-management/vs/ninjaone)

# Compare BMC Helix ITSM vs NinjaOne

Canonical: https://www.capterra.com.au/compare/164195/165889/remedy-it-service-management/vs/ninjaone

> Detailed comparison between BMC Helix ITSM and NinjaOne. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | NinjaOne |
| **Overall rating** | 4.1/5 | 4.7/5 |
| **Total Reviews** | 116 | 298 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep) |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### BMC Helix ITSM

\-

### NinjaOne

MSPs of all sizes and internal IT teams in midsize to enterprise organizations.

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Configuration Management
- Dashboard
- Data Visualization
- Generative AI
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Support Ticket Management
- Support Ticket Tracking

### NinjaOne

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Application Security
- Approval Process Control
- Asset Tracking
- Automatic User/Device Recognition
- Configuration Management
- Dashboard
- Data Visualization
- Generative AI
- Help Desk Management
- Incident Management
- Multi-Location Monitoring
- Problem Management
- Reporting & Statistics
- Service History
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View BMC Helix ITSM Profile](https://www.capterra.com.au/software/164195/remedy-it-service-management)
- [View NinjaOne Profile](https://www.capterra.com.au/software/165889/ninjaone)
- [View Original Comparison](https://www.capterra.com.au/compare/164195/165889/remedy-it-service-management/vs/ninjaone)

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