---
description: Compare Hotjar vs Delve to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hotjar vs Delve Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Hotjar \<span\>vs\</span\> Delve](https://www.capterra.com.au/compare/163516/196428/hotjar/vs/delve)

# Compare Hotjar vs Delve

Canonical: https://www.capterra.com.au/compare/163516/196428/hotjar/vs/delve

> Detailed comparison between Hotjar and Delve. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hotjar | Delve |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 539 | 190 |
| **Starting Price** | USD 39.00 | USD 18.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

### Delve

Delve is for qualitative researchers who conduct in-depth interviews, focus groups, contextual inquiry, generative research, ethnographic research, and foundational research.

## Key features

### Hotjar

- Access Controls/Permissions
- Annotations
- Collaboration Tools
- Customizable Reports
- Data Import/Export
- Data Visualization
- Drag & Drop
- KPI Monitoring
- Monitoring
- Multi-Language
- Qualitative Comparative Analysis
- Real-Time Data
- Reporting & Statistics
- Search/Filter
- Statistical Analysis
- Tagging
- Text Analysis
- User Research Analysis
- Video Support
- Visual Analytics

### Delve

- Access Controls/Permissions
- Annotations
- Collaboration Tools
- Customizable Reports
- Data Import/Export
- Data Visualization
- Drag & Drop
- Multi-Language
- Qualitative Comparative Analysis
- Reporting & Statistics
- Search/Filter
- Statistical Analysis
- Tagging
- Text Analysis
- User Research Analysis
- Visual Analytics

## Links

- [View Hotjar Profile](https://www.capterra.com.au/software/163516/hotjar)
- [View Delve Profile](https://www.capterra.com.au/software/196428/delve)
- [View Original Comparison](https://www.capterra.com.au/compare/163516/196428/hotjar/vs/delve)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hotjar vs Delve Comparison - Capterra Australia 2026","description":"Compare Hotjar vs Delve to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/163516/196428/hotjar/vs/delve","about":[{"@id":"https://www.capterra.com.au/software/163516/hotjar#software"},{"@id":"https://www.capterra.com.au/software/196428/delve#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/163516/196428/hotjar/vs/delve#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/163516/196428/hotjar/vs/delve#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Hotjar","description":"Hotjar is a website analytics and user behavior tracking software that provides visual insights into online interactions. The platform offers heatmaps displaying where visitors click and scroll, session recordings that capture navigation patterns, surveys for collecting direct feedback, and feedback widgets for gathering real-time input from users.\n\nHotjar combines quantitative data with qualitative insights, helping identify friction points and inform decisions to enhance user experience. The system integrates with tools like Google Analytics and Zapier to streamline workflows. The platform features a user-friendly interface that makes it straightforward to understand website performance and visitor behavior. Hotjar provides businesses with comprehensive tools to visualize and analyze how people interact with their websites.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5f5007c9-63c1-4a98-ba41-f06cfe40643c.png","url":"https://www.capterra.com.au/software/163516/hotjar","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/163516/hotjar#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":539},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Delve","description":"Delve is an online tool that helps you code and analyze transcripts from in-depth interviews or focus groups. \n\nMake your research process structured and transparent by creating a coding structure that evolves into your final insights.\n\nDelve is more streamlined than coding with spreadsheets and documents, and more intuitive than traditional CAQDAS software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e940746-e76d-4e8d-a97e-0ddcb7040691.png","url":"https://www.capterra.com.au/software/196428/delve","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/196428/delve#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":190},"offers":{"price":"18","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"Hotjar vs Delve","position":3,"item":"https://www.capterra.com.au/compare/163516/196428/hotjar/vs/delve","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/163516/196428/hotjar/vs/delve#breadcrumblist"}]}
</script>