---
description: Compare Hotjar vs UserGuiding to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hotjar vs UserGuiding Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Hotjar \<span\>vs\</span\> UserGuiding](https://www.capterra.com.au/compare/163516/177546/hotjar/vs/userguiding)

# Compare Hotjar vs UserGuiding

Canonical: https://www.capterra.com.au/compare/163516/177546/hotjar/vs/userguiding

> Detailed comparison between Hotjar and UserGuiding. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | UserGuiding |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 541 | 52 |
| **Starting Price** | USD 39.00 | USD 174.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

### UserGuiding

1,000+ scaling product teams trust UserGuiding’s best-value, all-in-one platform to drive revenue growth through superior self-service experiences

## Key features

### Hotjar

- API
- Activity Tracking
- Audience Targeting
- Behavior Tracking
- Communication Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Templates
- Engagement Tracking
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### UserGuiding

- API
- Activity Tracking
- Audience Targeting
- Behavior Tracking
- Communication Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Forms
- Customizable Templates
- Engagement Tracking
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View Hotjar Profile](https://www.capterra.com.au/software/163516/hotjar)
- [View UserGuiding Profile](https://www.capterra.com.au/software/177546/userguiding)
- [View Original Comparison](https://www.capterra.com.au/compare/163516/177546/hotjar/vs/userguiding)

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