---
description: Compare Hotjar vs Extellio to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hotjar vs Extellio Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Hotjar \<span\>vs\</span\> Extellio](https://www.capterra.com.au/compare/163516/1027765/hotjar/vs/extellio)

# Compare Hotjar vs Extellio

Canonical: https://www.capterra.com.au/compare/163516/1027765/hotjar/vs/extellio

> Detailed comparison between Hotjar and Extellio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hotjar | Extellio |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 539 | 3 |
| **Starting Price** | USD 39.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

### Extellio

Websites,&#10;Online services,&#10;Intranets,&#10;Web apps,&#10;Mobile apps,&#10;SaaS

## Key features

### Hotjar

- API
- Activity Tracking
- Behavior Analytics
- Conversion Rate Optimisation
- Customisable Branding
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Video Support
- Visitor Tracking
- Visualization

### Extellio

- API
- Activity Tracking
- Behavior Analytics
- Conversion Rate Optimisation
- Customisable Branding
- Customizable Reports
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Video Support
- Visitor Tracking
- Visualization

## Links

- [View Hotjar Profile](https://www.capterra.com.au/software/163516/hotjar)
- [View Extellio Profile](https://www.capterra.com.au/software/1027765/extellio)
- [View Original Comparison](https://www.capterra.com.au/compare/163516/1027765/hotjar/vs/extellio)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hotjar vs Extellio Comparison - Capterra Australia 2026","description":"Compare Hotjar vs Extellio to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/163516/1027765/hotjar/vs/extellio","about":[{"@id":"https://www.capterra.com.au/software/163516/hotjar#software"},{"@id":"https://www.capterra.com.au/software/1027765/extellio#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/163516/1027765/hotjar/vs/extellio#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/163516/1027765/hotjar/vs/extellio#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Hotjar","description":"Hotjar is a website analytics and user behavior tracking software that provides visual insights into online interactions. The platform offers heatmaps displaying where visitors click and scroll, session recordings that capture navigation patterns, surveys for collecting direct feedback, and feedback widgets for gathering real-time input from users.\n\nHotjar combines quantitative data with qualitative insights, helping identify friction points and inform decisions to enhance user experience. The system integrates with tools like Google Analytics and Zapier to streamline workflows. The platform features a user-friendly interface that makes it straightforward to understand website performance and visitor behavior. Hotjar provides businesses with comprehensive tools to visualize and analyze how people interact with their websites.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5f5007c9-63c1-4a98-ba41-f06cfe40643c.png","url":"https://www.capterra.com.au/software/163516/hotjar","@id":"https://www.capterra.com.au/software/163516/hotjar#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":539},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Extellio","description":"Extellio lets you understand user journeys on websites in an unparalleled way.\n\nIt details the behavior, experience, conversions, expectations, and pain points for each of your target groups. You get insights you can act on with confidence to improve performance.\n\nWhen you understand what's keeping a specific target group from converting, finding what they need, and having a pleasant visit, you'll know what to change to make every visit valuable and end with a smile.\n\nTo achieve this Extellio combines smart surveys, analytics, heatmaps, and session recordings in one analysis engine. They are great tools on their own, but they are even more powerful together.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dacc0b0e-6a4a-4a44-aa87-4545d51f4b46.png","url":"https://www.capterra.com.au/software/1027765/extellio","@id":"https://www.capterra.com.au/software/1027765/extellio#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":3},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/compare/163516/1027765/hotjar/vs/extellio#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"/directory/30541/customer-satisfaction/software","@type":"ListItem"},{"name":"Hotjar vs Extellio","position":3,"item":"https://www.capterra.com.au/compare/163516/1027765/hotjar/vs/extellio","@type":"ListItem"}]}]}
</script>