---
description: Compare iTOP vs OpenText Universal Discovery and CMDB to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: iTOP vs OpenText Universal Discovery and CMDB Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [iTOP \<span\>vs\</span\> OpenText Universal Discovery and CMDB](https://www.capterra.com.au/compare/163429/174872/itop/vs/ucmdb-cm)

# Compare iTOP vs OpenText Universal Discovery and CMDB

Canonical: https://www.capterra.com.au/compare/163429/174872/itop/vs/ucmdb-cm

> Detailed comparison between iTOP and OpenText Universal Discovery and CMDB. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | iTOP | OpenText Universal Discovery and CMDB |
| **Overall rating** | 4.1/5 | 2.0/5 |
| **Total Reviews** | 12 | 2 |
| **Starting Price** | - | USD 0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### iTOP

SMEs, IT departments in large organizations, MSPs, government/public sector, and enterprises seeking open-source solutions for cost-effective, customizable IT service management

### OpenText Universal Discovery and CMDB

Chief Information Officer , Chief Data Officer , Chief Information Security Officer , Data Protection Officer , Data Privacy Specialist , Data Manager , Chief Privacy Officer , Privacy Manager , Data Privacy Manager , Senior Compliance Officer

## Key features

### iTOP

- API
- Activity Dashboard
- Asset Lifecycle Management
- Asset Tracking
- Change Management
- Configuration Management
- Customizable Reports
- Data Mapping
- Data Visualization
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Reporting & Statistics
- Risk Analysis
- Scheduled/Automated Reports
- Service History
- Support Ticket Management
- Third-Party Integrations

### OpenText Universal Discovery and CMDB

- API
- Activity Dashboard
- Asset Lifecycle Management
- Change Management
- Configuration Management
- Customizable Reports
- Data Mapping
- Data Visualization
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Reporting & Statistics
- Scheduled/Automated Reports
- Third-Party Integrations

## Links

- [View iTOP Profile](https://www.capterra.com.au/software/163429/itop)
- [View OpenText Universal Discovery and CMDB Profile](https://www.capterra.com.au/software/174872/ucmdb-cm)
- [View Original Comparison](https://www.capterra.com.au/compare/163429/174872/itop/vs/ucmdb-cm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"iTOP vs OpenText Universal Discovery and CMDB Comparison - Capterra Australia 2026","description":"Compare iTOP vs OpenText Universal Discovery and CMDB to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/163429/174872/itop/vs/ucmdb-cm","about":[{"@id":"https://www.capterra.com.au/software/163429/itop#software"},{"@id":"https://www.capterra.com.au/software/174872/ucmdb-cm#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/163429/174872/itop/vs/ucmdb-cm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/163429/174872/itop/vs/ucmdb-cm#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"iTOP","description":"Looking for a reliable, flexible, and cost-effective way to manage your IT services easily? iTop is the comprehensive solution designed with your needs in mind.\n\nWhether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.\n\nGain a real-time, 360° view of all your IT assets and incidents in one place, reducing downtime and improving the efficiency of your support team. Effortlessly manage multi-client environments and streamline collaboration across departments.\n\niTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d36bcd31-8a79-4998-be51-58cc71ad098b.png","url":"https://www.capterra.com.au/software/163429/itop","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/163429/itop#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":12},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"name":"OpenText Universal Discovery and CMDB","description":"Store, control, and manage software and infrastructure components using configuration management database solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de3d126e-e109-4d72-a1ff-fc38df8f1a24.png","url":"https://www.capterra.com.au/software/174872/ucmdb-cm","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/174872/ucmdb-cm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":2.0,"bestRating":5,"ratingCount":2},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"iTOP vs OpenText Universal Discovery and CMDB","position":3,"item":"https://www.capterra.com.au/compare/163429/174872/itop/vs/ucmdb-cm","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/163429/174872/itop/vs/ucmdb-cm#breadcrumblist"}]}
</script>