---
description: Compare Spoke Phone vs Nextiva to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Spoke Phone vs Nextiva Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Business Phone Systems](/directory/31101/business-phone-systems/software) > [Spoke Phone \<span\>vs\</span\> Nextiva](https://www.capterra.com.au/compare/159762/175788/spoke-phone/vs/nextiva)

# Compare Spoke Phone vs Nextiva

Canonical: https://www.capterra.com.au/compare/159762/175788/spoke-phone/vs/nextiva

> Detailed comparison between Spoke Phone and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Spoke Phone | Nextiva |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 56 | 914 |
| **Starting Price** | USD 15.00 | USD 25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Spoke Phone

Companies with 20 to 10,000 employees that have high-value or complex customer conversations, or those operating in regulated industries such as banking, finance, insurance, and healthcare.

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### Spoke Phone

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Screening
- Chat/Messaging
- Commenting/Notes
- Computer Telephony Integration
- Customizable Reports
- For Cloud Phone Systems
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Reporting/Analytics
- SSL Security
- Survey/Poll Management
- Virtual Extensions
- Virtual Voicemail

### Nextiva

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Logging
- Call Screening
- Chat/Messaging
- Commenting/Notes
- Computer Telephony Integration
- Customizable Reports
- For Cloud Phone Systems
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Reporting/Analytics
- SSL Security
- Survey/Poll Management
- Virtual Extensions
- Virtual Voicemail

## Links

- [View Spoke Phone Profile](https://www.capterra.com.au/software/159762/spoke-phone)
- [View Nextiva Profile](https://www.capterra.com.au/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.com.au/compare/159762/175788/spoke-phone/vs/nextiva)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Spoke Phone vs Nextiva Comparison - Capterra Australia 2026","description":"Compare Spoke Phone vs Nextiva to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/159762/175788/spoke-phone/vs/nextiva","about":[{"@id":"https://www.capterra.com.au/software/159762/spoke-phone#software"},{"@id":"https://www.capterra.com.au/software/175788/nextiva#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/159762/175788/spoke-phone/vs/nextiva#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/159762/175788/spoke-phone/vs/nextiva#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Spoke Phone","description":"Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/25ea0b3f-eb08-4729-9aad-d77533a65758.png","url":"https://www.capterra.com.au/software/159762/spoke-phone","@id":"https://www.capterra.com.au/software/159762/spoke-phone#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":56},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Nextiva","description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ff1e4693-12da-4528-b2d0-5c234878d84b.png","url":"https://www.capterra.com.au/software/175788/nextiva","@id":"https://www.capterra.com.au/software/175788/nextiva#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/159762/175788/spoke-phone/vs/nextiva#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Business Phone Systems","position":2,"item":"/directory/31101/business-phone-systems/software","@type":"ListItem"},{"name":"Spoke Phone vs Nextiva","position":3,"item":"https://www.capterra.com.au/compare/159762/175788/spoke-phone/vs/nextiva","@type":"ListItem"}]}]}
</script>