---
description: Compare 3CX vs 11Sight to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 3CX vs 11Sight Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [3CX \<span\>vs\</span\> 11Sight](https://www.capterra.com.au/compare/158704/213920/3cx/vs/11sight)

# Compare 3CX vs 11Sight

Canonical: https://www.capterra.com.au/compare/158704/213920/3cx/vs/11sight

> Detailed comparison between 3CX and 11Sight. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | 3CX | 11Sight |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 465 | 82 |
| **Starting Price** | $350.00 | USD 12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### 3CX

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

### 11Sight

11Sight is used by automotive dealerships, service departments, hospitality businesses, hotels, and revenue teams.

## Key features

### 3CX

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customisable Branding
- Customizable Reports
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Chat
- Real-Time Data
- Recording
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing

### 11Sight

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customisable Branding
- Customizable Reports
- Live Chat
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Chat
- Real-Time Data
- Recording
- Social Media Integration
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing

## Links

- [View 3CX Profile](https://www.capterra.com.au/software/158704/3cx)
- [View 11Sight Profile](https://www.capterra.com.au/software/213920/11sight)
- [View Original Comparison](https://www.capterra.com.au/compare/158704/213920/3cx/vs/11sight)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"3CX vs 11Sight Comparison - Capterra Australia 2026","description":"Compare 3CX vs 11Sight to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/158704/213920/3cx/vs/11sight","about":[{"@id":"https://www.capterra.com.au/software/158704/3cx#software"},{"@id":"https://www.capterra.com.au/software/213920/11sight#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/158704/213920/3cx/vs/11sight#breadcrumblist"},"@id":"https://www.capterra.com.au/compare/158704/213920/3cx/vs/11sight#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"3CX","description":"3CX is a cloud-based and on-premise IP PBX solution that offers complete unified communications, suitable for any business size or industry. With 3CX, employees can work from anywhere. Key features include video conferencing, live chat, mobile apps and advanced contact center features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cefb624c-dc1e-403a-9541-4436aca1b281.png","url":"https://www.capterra.com.au/software/158704/3cx","@id":"https://www.capterra.com.au/software/158704/3cx#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":465},"offers":{"price":"350","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"11Sight","description":"11Sight is an AI-powered platform for automotive dealerships that automates customer service operations through virtual agents. The Service Agent schedules, cancels, and reschedules appointments efficiently, while the Front-Desk Agent manages inquiries about business hours and locations. The Sales Agent interacts with website visitors, addresses inventory questions, and directs leads to sales teams. The Outbound Agent contacts customers with appointment reminders and service alerts.\nThe platform manages customer calls without human intervention, transferring remaining calls with complete conversation context. When staff members are freed from routine tasks, they can focus on more complex responsibilities. The AI agents operate continuously, providing consistent service and streamlining dealership operations. These virtual assistants recognize callers by name and gather necessary information to facilitate effective customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a576f434-40a1-4ef0-8778-bb62f119b9c9.jpeg","url":"https://www.capterra.com.au/software/213920/11sight","@id":"https://www.capterra.com.au/software/213920/11sight#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":82},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.au/compare/158704/213920/3cx/vs/11sight#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"3CX vs 11Sight","position":3,"item":"https://www.capterra.com.au/compare/158704/213920/3cx/vs/11sight","@type":"ListItem"}]}]}
</script>