---
description: Compare Freshchat vs Watermelon to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat vs Watermelon Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat \<span\>vs\</span\> Watermelon](https://www.capterra.com.au/compare/158117/184195/freshchat/vs/watermelon)

# Compare Freshchat vs Watermelon

Canonical: https://www.capterra.com.au/compare/158117/184195/freshchat/vs/watermelon

> Detailed comparison between Freshchat and Watermelon. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | Watermelon |
| **Overall rating** | 4.1/5 | 4.6/5 |
| **Total Reviews** | 115 | 15 |
| **Starting Price** | INR 1,799.00 | EUR 99.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Documentation | Webinars, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### Watermelon

Customer service, support, and sales teams at growing and mid-sized organizations looking to automate conversations while keeping human control and insight.

## Key features

### Freshchat

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Watermelon

- AI/Machine Learning
- API
- CRM
- Canned Responses
- Chat/Messaging
- Code-free Development
- Contextual Guidance
- Customisable Branding
- Dashboard
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Freshchat Profile](https://www.capterra.com.au/software/158117/freshchat)
- [View Watermelon Profile](https://www.capterra.com.au/software/184195/watermelon)
- [View Original Comparison](https://www.capterra.com.au/compare/158117/184195/freshchat/vs/watermelon)

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