---
description: Compare Freshchat vs Chat360 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat vs Chat360 Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat \<span\>vs\</span\> Chat360](https://www.capterra.com.au/compare/158117/1031581/freshchat/vs/chat360)

# Compare Freshchat vs Chat360

Canonical: https://www.capterra.com.au/compare/158117/1031581/freshchat/vs/chat360

> Detailed comparison between Freshchat and Chat360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | Chat360 |
| **Overall rating** | 4.1/5 | - |
| **Total Reviews** | 115 | 0 |
| **Starting Price** | INR 1,799.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### Chat360

Enterprise brands, businesses with a global presence, and companies with marketing, sales, and customer support teams.

## Key features

### Freshchat

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Communication Management
- Customer Communication
- Customisable Branding
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback

### Chat360

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Communication Management
- Customer Communication
- Customisable Branding
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshchat Profile](https://www.capterra.com.au/software/158117/freshchat)
- [View Chat360 Profile](https://www.capterra.com.au/software/1031581/chat360)
- [View Original Comparison](https://www.capterra.com.au/compare/158117/1031581/freshchat/vs/chat360)

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