---
description: Compare Dynamics 365 vs Freshdesk Omni to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 vs Freshdesk Omni Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [General Ledger Software](/directory/32520/general-ledger/software) > [Dynamics 365 \<span\>vs\</span\> Freshdesk Omni](https://www.capterra.com.au/compare/157279/1052970/dynamics-365/vs/Freshdesk-Omni)

# Compare Dynamics 365 vs Freshdesk Omni

Canonical: https://www.capterra.com.au/compare/157279/1052970/dynamics-365/vs/Freshdesk-Omni

> Detailed comparison between Dynamics 365 and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | Freshdesk Omni |
| **Overall rating** | 4.4/5 | 3.6/5 |
| **Total Reviews** | 5811 | 5 |
| **Starting Price** | USD 50.00 | USD 29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | Webinars, Documentation, Videos |

## Best for

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

### Freshdesk Omni

Freshdesk Omni-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.

## Key features

### Dynamics 365

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Knowledge Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management

### Freshdesk Omni

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customer History
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Knowledge Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management

## Links

- [View Dynamics 365 Profile](https://www.capterra.com.au/software/157279/dynamics-365)
- [View Freshdesk Omni Profile](https://www.capterra.com.au/software/1052970/Freshdesk-Omni)
- [View Original Comparison](https://www.capterra.com.au/compare/157279/1052970/dynamics-365/vs/Freshdesk-Omni)

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