---
description: Compare Gladly vs PolyAI to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs PolyAI Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Gladly \<span\>vs\</span\> PolyAI](https://www.capterra.com.au/compare/156723/198201/gladly/vs/polyai)

# Compare Gladly vs PolyAI

Canonical: https://www.capterra.com.au/compare/156723/198201/gladly/vs/polyai

> Detailed comparison between Gladly and PolyAI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gladly | PolyAI |
| **Overall rating** | 4.8/5 | 5.0/5 |
| **Total Reviews** | 139 | 3 |
| **Starting Price** | - | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### PolyAI

PolyAI serves organizations where conversational support and customer experience is an important part of their business,  including banking, retail, hospitality, travel, utilities and healthcare.

## Key features

### Gladly

- AI/Machine Learning
- Automatic Call Distribution
- Blended Call Center
- Call Routing
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Dashboard
- Help Desk Management
- IVR
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### PolyAI

- AI/Machine Learning
- Call Routing
- Chatbot
- Computer Telephony Integration
- Dashboard
- IVR
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics

## Links

- [View Gladly Profile](https://www.capterra.com.au/software/156723/gladly)
- [View PolyAI Profile](https://www.capterra.com.au/software/198201/polyai)
- [View Original Comparison](https://www.capterra.com.au/compare/156723/198201/gladly/vs/polyai)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Gladly vs PolyAI Comparison - Capterra Australia 2026","description":"Compare Gladly vs PolyAI to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.","url":"https://www.capterra.com.au/compare/156723/198201/gladly/vs/polyai","about":[{"@id":"https://www.capterra.com.au/software/156723/gladly#software"},{"@id":"https://www.capterra.com.au/software/198201/polyai#software"}],"breadcrumb":{"@id":"https://www.capterra.com.au/compare/156723/198201/gladly/vs/polyai#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.com.au/compare/156723/198201/gladly/vs/polyai#webpage","isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f55b08e9-1dda-465f-83f4-0db7d26f79ac.jpeg","url":"https://www.capterra.com.au/software/156723/gladly","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/156723/gladly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":139},"operatingSystem":"Cloud"},{"name":"PolyAI","description":"PolyAI offers the world's most lifelike AI agents for enterprise. Our AI agents understand callers, regardless of what they say, or how they say it.\n\nOur enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2ee98243-6c6c-4db1-a026-4ecdddf44766.webp","url":"https://www.capterra.com.au/software/198201/polyai","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/198201/polyai#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"Gladly vs PolyAI","position":3,"item":"https://www.capterra.com.au/compare/156723/198201/gladly/vs/polyai","@type":"ListItem"}],"@id":"https://www.capterra.com.au/compare/156723/198201/gladly/vs/polyai#breadcrumblist"}]}
</script>