---
description: Compare Gladly vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs Zendesk Suite Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Gladly \<span\>vs\</span\> Zendesk Suite](https://www.capterra.com.au/compare/156723/164283/gladly/vs/zendesk)

# Compare Gladly vs Zendesk Suite

Canonical: https://www.capterra.com.au/compare/156723/164283/gladly/vs/zendesk

> Detailed comparison between Gladly and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Zendesk Suite |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 139 | 4072 |
| **Starting Price** | - | USD 39.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Gladly

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Dashboard
- Email Management
- Help Desk Management
- Inbound Call Center
- Interactive Content
- Live Chat
- Personalization
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Zendesk Suite

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Scripting
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Dashboard
- Email Management
- Help Desk Management
- Inbound Call Center
- Interactive Content
- Live Chat
- Personalization
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Gladly Profile](https://www.capterra.com.au/software/156723/gladly)
- [View Zendesk Suite Profile](https://www.capterra.com.au/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.com.au/compare/156723/164283/gladly/vs/zendesk)

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