---
description: Compare Gladly vs Steam-connect to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in Australia.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gladly vs Steam-connect Comparison - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Gladly \<span\>vs\</span\> Steam-connect](https://www.capterra.com.au/compare/156723/158092/gladly/vs/steam-connect)

# Compare Gladly vs Steam-connect

Canonical: https://www.capterra.com.au/compare/156723/158092/gladly/vs/steam-connect

> Detailed comparison between Gladly and Steam-connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Steam-connect |
| **Overall rating** | 4.8/5 | 4.9/5 |
| **Total Reviews** | 139 | 9 |
| **Starting Price** | - | EUR 129.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Steam-connect

A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs.

## Key features

### Gladly

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Progressive Dialer
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Steam-connect

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Dashboard
- Email Management
- Inbound Call Center
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Progressive Dialer
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Gladly Profile](https://www.capterra.com.au/software/156723/gladly)
- [View Steam-connect Profile](https://www.capterra.com.au/software/158092/steam-connect)
- [View Original Comparison](https://www.capterra.com.au/compare/156723/158092/gladly/vs/steam-connect)

-----

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