Intelligent Service Management vs Spiceworks IT Help Desk

Best for

Who Uses This Software?

MSPs, Higher Education, Healthcare, Public Sector, Start-ups
System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.
Pricing

Starting Price

N/A
USD 0.01/one-time

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • Yes

Details

Not provided by vendor
Spiceworks is a free IT help desk solution.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Email Integration
  • IT Asset Management
  • Knowledge Base Management
  • Network Monitoring
  • Project Management
  • Self Service Portal
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Email Integration
  • IT Asset Management
  • Knowledge Base Management
  • Network Monitoring
  • Project Management
  • Self Service Portal
  • Ticket Management
Ratings

Overall

4.4 / 5
4.4 / 5

Ease of Use

4.4 / 5
4.3 / 5

Customer Service

4.4 / 5
4.2 / 5

Features & Functionality

4.1 / 5
4.2 / 5

Value for Money

4.1 / 5
4.6 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • Live Online
  • Webinars
  • Documentation
  • Live Online
  • Webinars